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At Lead Summit, Nathan James' Cameron Knipp explained how the furniture brand built its growth engine not through automation but by staying deeply, deliberately human. From frictionless support to culture-led operations, their customer happiness strategy is driving more than satisfaction. It’s driving scale.
In conversation with ClickZ at Lead Summit, the Sotira CEO unpacked how her team is rebuilding liquidation logistics from the ground up with AI, empathy, and urgency.
